We deliver Emergency Relief services to help people address immediate basic needs in times of crisis. This service is funded by the Australian Department of Social Services and provides relief to people who are at imminent risk of not being able to pay their debts, those in receipt of an Australian Government social welfare allowance, pension or benefit, people experiencing domestic and family violence, and immigrants/non-citizens.
How we can help
This service provides relief to those in financial need. We assist clients by providing vouchers which can be used for food from Woolworths, fuel from Caltex or other needs from Big W – to relieve the underlying causes of financial crisis which clients may be experiencing.
We undertake a triage process to prioritise needs and assess the nature or severity of each problem. We identify the underlying causes of financial crisis and make referrals to other organisations for more intensive support such as financial counselling or mental health or alcohol and drugs support. This early intervention has shown better outcomes and future self-sufficiency for individuals and families to better manage their lives.